Ascencia Investment Management is part of Frenkel Topping Group and is authorised and regulated by the Financial Conduct
This privacy notice explains how we use any personal information we collect about you.
Ascencia Investment Management is committed to protecting the privacy of the people that we receive information about.
This means that we take steps to lawfully, fairly and transparently process any personal data that is made available to
us, in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and any other applicable
domestic legislation (the “Data Protection Laws”). This Privacy Notice, together with our website Terms and Conditions
set out the basis on which we will process your personal data. If you have any queries about this Notice or how we use
your data, you can contact us using the contact details below.
When we refer to “personal information” or “personal data” in this Notice, we mean information which identifies you as
an individual, or is capable of doing so. In the context of this Notice, the terms “personal information” and “personal
data” may be used interchangeably. Please read this Notice carefully. By providing your personal data to us and/or
applying to use our services, you acknowledge that your personal data will be used in accordance with this Notice and
our Terms and Conditions.
We may collect personal information about you when:
In most instances, we will be the data controller, as defined under applicable Data Protection Laws, of any personal
data which we collect from or about you.
Information may also be collected about you when you visit our websites (for example via cookies). We record all calls
for training and quality purposes and to enable us to deal effectively with queries or complaints and in the case where
customers place transactions on regulated markets, in order to comply with our regulatory obligations.
Ascencia Investment Management may collect the following information from its clients (financial intermediaries):
In some cases, you are not obliged to provide any personal data to us, but if you have requested information or a
service from us, we will not be able to provide it without certain information, such as your contact details. Before we
can begin providing you with our services, we need to obtain certain information about you, so that we can enter into a
contract with you and carry out necessary due diligence.
You are obliged to provide this information and if you do not provide it, we will be unable to provide you with our
Where an individual has made an enquiry through our website we may collect the information provided in the enquiry. This
We use information held about you in the following ways:
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract
with you. The information that we collect about you is essential for us to be able to carry out the services that you
require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and
Data protection laws define the following as special categories of data:
It is unlikely we will collect special category data from you but where special category data is required, we’ll obtain
your explicit consent in order to collect and process this information.
We take appropriate security measures (including physical, electronic and procedural measures) to help protect the
confidentiality, integrity and availability of your personal information from unauthorised access and disclosure. For
example, only authorised employees are permitted to access personal information, and they may do so only for permitted
business functions. In addition, we use firewalls to help prevent Disclosure of Your Information
We may disclose your information:
Where third parties are involved in processing your data, we will have a contract in place with them to ensure that the
nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and
that they’ll only act in accordance with our written instructions.
Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to
protect your personal data in transit.
We will not lend or sell your information to third parties persons from gaining access to your personal information.
The organisations to whom we may pass your details also have their own obligations to deal with your personal
information appropriately. Sometimes a product or service may be administered from a country outside Europe. If this is
the case, the firm must put a contract in place to ensure that your information is adequately protected.
You have the following rights (unless exemptions apply), which can be exercised by contacting us using the details
provided below. The right:
When you contact us to exercise any of the rights above, we may ask you to provide some additional information in order
to verify your identity, such as your name, your address and proof of identity.
Where we rely on your consent to use your personal data, you have the right to withdraw that consent at any time.
For further information visit http://www.allaboutcookies.org/
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser.
However, in a few cases some of our website features may not function as a result.
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
0303 123 1113 (local rate)
you to check the website regularly to ensure that you are familiar with the most up-to-date version.
email@example.com or write to us at Frenkel House, 15, Carolina Way, Manchester. M50 2ZY.